This Transparency Policy (hereinafter "the Policy") establishes the manner in which HIT Solution Limited and its affiliates (collectively, "HitBTC", "we", or "us"), including any activity arising from https://hitbtc.com (the "Website") and its related services, provide answers to different requests from competent authorities, legal entities and individuals.
In the course of our services provision, we face from time to time with different types of incoming requests. This Transparency Policy applies to the Website and all services provided by HitBTC.
1.1. We respect the privacy of our clients. The current version of the Privacy Policy is available here.
1.2. We respect the right of competent authorities to collect necessary information. In certain circumstances, We are obliged to provide requested information to competent authorities. Request for the information should be made on a legal basis and in compliance with the Policy. We closely scrutinize competent authorities’ requests at our best, and We reserve the right to leave the request without action when it does not comply with the law.
2.1. Competent authority is any person or organization that has the legally delegated by the state, province, municipality or similar authority capacity or power to perform the function of filing requests for obtaining information and data.
2.2. Any request for information shall be made in clear English language only and include a valid email address for us to deliver our feedback. Valid email is an official email of the competent authority, which is obviously associated with the competent authority in question.
HitBTC communicates only via email with a confirmed receipt.
2.3. In case, where permitted, HitBTC prefers to receive inquiries via e-mail legal@hitbtc.com. (hereinafter “E-mail address for correspondenceâ€). Legal requests may also be served and shall be served in certain cases as prescribed below by mail to:
Hit Solution Limited
Unit 19, 7/F., One Midtown No.11 Hoi Shing Road,
Tsuen Wan, New Territories, Hong Kong
(hereinafter “Address for correspondenceâ€)
2.4. The requests shall include the following information:
a. Full information about competent authority issuing the request for information;
b. The name and identification information of the person in charge;
c. An official e-mail and postal address of the competent authority and contact phone number;
d. The clear description of the types of information which competent authority wants to receive.
2.5. Please allow at least Fifteen (15) days for us to be able to examine your request.
2.6. HitBTC can provide Competent Authorities with following information:
a. The connection between blockchain assets and e-mail of the user;
b. The identification of implemented transactions;
c. The activity of user on the Website (the connection between IP and user e-mail).
3.1. Request for information. For obtaining different type of information a competent authority shall make a request from valid e-mail as described above to E-mail address for correspondence. Where it is prohibited by local law to make a request through e-mail, the request of information can be sent in written form to Address for correspondence.
3.2. Request for the users’ accounts restraint (suspension of operations on accounts). In extraordinary cases, We may restrain the trade activity of particular account. Competent authority has to file this type of request to E-mail address for correspondence.
3.3. Request for the seizure and forfeiture of property from user account. Seizure and forfeiture of the assets on users’ accounts are possible only under the court order submitted to us via E-mail address for correspondence. The court order shall be made in (or translated to) the clear English language. For the execution of the forfeit of someone's digital property a digital wallet is required.
3.4. Request for taking part in judicial proceedings. As far as we are a Hong Kong company, we can participate only in judicial proceedings according to Hong Kong legislation. All relevant requests (with subpoenas and court orders) shall be sent to our Address for correspondence.
3.5. No preferences. We give no preferences to the competent authorities from different countries or in regards to different citizenship or tax residence of users. Therefore there are no different rules to provide us requests. All requests should be filed according to the Policy.
4.1. Legal entities and individuals have the right to request information from HitBTC.
4.2. Requests from legal entities and individuals to HitBTC can be submitted through Support Center.
4.3. Our address for correspondence is mentioned above.
4.4. To legal entities and individuals we can disclose only information and data concerning the activity of the petitioner as our user.
4.5. We reserve the right to keep the confidential information about third parties undisclosed to the petitioners.
5.1. The information and data supplied in response to requests is endeavored to be collected and provided to the fullest and most accurate possible extent. However, nothing in such information and data can be ensured to contain no errors, mistakes, mispresentations or failures etc. Such errors, mistakes, mispresentations or failures etc. can be the result of human agency, program or process imperfections, such as i.e. crypto-validation deficiency. THEREFORE, NEITHER HITBTC NOR WHERE APPLICABLE ANY OF OUR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OUTSOURCED ADVISORS MAKES ANY REPRESENTATION, WARRANTY OR GUARANTEE WHATSOEVER WITH RESPECT TO THE INFORMATIOM AND DATA AND, IN PARTICULAR, AS TO THE ACCURACY OR COMPLETENESS OF THE INFORMATION AND DATA.
5.2. Nothing in this section shall be deemed or construed as non-willingness to provide the requested information and data.
2022-02-10